Frequently Asked Questions

Q1 Can I ride a cruise without making a reservation? (Can I ride any time I want?): A Reservations are not required.
If you would like to buy a Funaben (bento box lunch), please reserve one by 12:00 PM the day before your cruise.

Q3 Are cruises ever canceled?: A Cruises will be determined based on wave conditions on the day of each cruise. However, because cruises travel within the port, they are rarely canceled (but cruises may be canceled in the event of typhoons, etc.).

Even when it is possible to operate cruises, Miho Pier may not be able to dock ships because of waves.

Please inquire about cruise operating status. For details, call 054-352-9161.

Q4 Are there any closed days?: A Normally there are not. Please inquire for details. Call 054-353-2222.

Q5 Can I bring my pet on board?: A Our rules only permit guide dogs and service dogs on board the vessel.

Q6 Are there discounts for disabled people?: A Please present a disabled person’s certificate at the counter.
Discounts are available for people with physical disabilities, intellectual disabilities, or mental illnesses. The disabled person carrying a certificate and one caregiver accompanying them are eligible for a discount of half off standard fares.
“Funaben Cruise” tickets are not eligible for discounts. We thank you for your understanding.
Group discounts cannot be combined with disability discounts.
Thank you for your understanding.

Q7 Can wheelchair users board the vessel?: A Mt.Fuji Shimizu Port Cruise is usually operated on the Bay Promenade vessel.
Please be aware that there are some areas, such as steps, steep slopes and narrow spaces. To access the second and third decks, you can only use stairs. While it is possible for a wheelchair user to board the ship, please be careful in areas that may pose a safety risk.

In addition, please note that the ship may be changed without prior notice. We apologize for this inconvenience. And, in some cases, it may not be possible to board with a wheelchair due to the ship's structure.

Q8 Can payments only be made in cash? Can I use a credit card instead?: A There is a vending machine for tickets at the boarding area. You can pay at the vending machine with cash, credit card, or electronic money. However, for disability discounts, special offers, or discount coupons, please visit the ticket counter. Paymaent at the ticket counter is only accepted in cash.

Q9 Is there a store on board the vessel?: A There is a store selling drinks and snacks on the second floor of the vessel.
Please enjoy your time in the rich nature.

Q1 Can I ride a cruise without making a reservation? (Can I ride any time I want?): A Reservations are not accepted.
Please inquire for details.

Q3 Are cruises ever canceled?: A Cruises will be determined based on wave conditions on the day of each cruise. However, because cruises travel within the port, they are rarely canceled (but cruises may be canceled in the event of typhoons, etc.).
Please inquire about cruise operating status. For details, call 054-352-9161.

Q4 Are there closed days?: A Normally there are not. Please inquire for details.

Q5 Can I bring my pet on board?: A Small dogs may be taken on board if they are carried inside a pet cage.

Q6 Are there discounts for disabled people?: A Please present a disabled person’s certificate at the counter.
Discounts are available for people with physical disabilities, intellectual disabilities, or mental illnesses. The disabled person carrying a certificate and one caregiver accompanying them are eligible for a discount of half off standard fares.
See here for details.

Q7 Can wheelchair users board the vessel?: A The ship is wheelchair accessible. Please be sure to ask the nearest staff member for assistance before boarding and when disembarking.
However, depending on the size and weight of your wheelchair, you may not be able to board. Please understand this in advance.

Q8 Can I bring a bicycle on board?: A Please understand that although bicycles can be loaded as baggage on all sections, there is a limit on the number of bicycles that can be loaded at once (Capacity: 15 bicycles / varies depending on the number of passengers).

Q9 How can I rent a bicycle?: A We have prepared 5 mini velo bicyles at the ticket office near the Water Bus Hinode Platform.

Bicycle Type: Mini Velo (minimum rider height of 137 cm)
Rental Time: 9:15 AM – 6:00 PM (available year round)
Return Site: Rental bicycles can be returned at the sightseeing ship platform (rental site) .
*Bicycles rented at other facilities cannot be returned to these sites.
Fee: 700 yen per day
Reservations are on a first-come, first-served basis (reservations are not accepted).

Q10 Can payments only be made in cash? Can I use a credit card instead?: A Cash is the only payment method for water buses and bicycle rentals.